Shipping & Returns
At Ardenté, each piece is thoughtfully crafted and curated with intention. As a boutique atelier, we operate with a commitment to quality over quantity, ensuring every garment that leaves our hands meets the highest standards of craftsmanship.
We kindly ask that you review all product details, sizing guides, and care instructions before completing your purchase to ensure the perfect fit for your wardrobe.
All purchases at Ardenté are considered final.
Due to the curated nature of our collection and our commitment to maintaining the integrity of each piece, we do not accept returns, exchanges, or offer refunds for change of mind, incorrect sizing, or buyer's remorse.
We encourage you to carefully consider each purchase. Should you require assistance with sizing or styling, our team is available to provide personalized guidance before you complete your order.
Your satisfaction with the quality of our garments is paramount. In the rare instance that you receive a product with a manufacturing defect or damage that occurred during shipping, we are committed to making it right.
To be eligible for a return or exchange under this policy:
- The item must be unworn, unwashed, and in its original condition with all tags attached.
- You must notify us within 48 hours of receiving your order.
- Clear photographic evidence of the defect or damage must be provided.
- Original packaging must be retained.
Upon verification of the defect, we will arrange for a replacement or store credit at our discretion. Refunds to the original payment method may be offered in exceptional circumstances.
If you believe you have received a defective or damaged item, please contact us immediately at:
Email: kio@ardente.com
Please include the following in your message:
- Your order number
- The item name and size
- A detailed description of the issue
- Clear photographs showing the defect or damage
Our team will review your claim and respond within 2-3 business days with next steps.
Domestic Orders (Australia)
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Free shipping on orders over $224 AUD
International Orders
- International Standard: 10-21 business days
- International Express: 5-10 business days
- Duties and taxes may apply and are the responsibility of the recipient
Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow 24-48 hours for tracking to update.
All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the following business day.
During peak periods or collection launches, processing times may be extended. We appreciate your patience as we ensure each order is handled with care.
Ardenté is not responsible for packages that are lost, stolen, or damaged after delivery confirmation. We strongly recommend:
- Providing a secure delivery address
- Tracking your package regularly
- Arranging for collection if you will not be available
If your package shows as delivered but you have not received it, please contact your local postal service first, then reach out to us for assistance.
If you have any questions about our shipping and returns policy, please don't hesitate to reach out.
Email: kio@ardente.com
Response Time: Within 2-3 business days
We are here to ensure your experience with Ardenté is nothing short of exceptional.
Last updated: December 2025